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Terms and Conditions

TERMS AND CONDITIONS

The terms and conditions set out below apply to all bookings made through this website which is operated by Z Hotels. Z Hotels is part of the Z Hotels group of companies, the parent of which is Z Hotels Holdco Ltd (company number 10056436), whose registered office is at 45 Monmouth Street, London WC2H 9DG.

Z Hotels' principal operating subsidiary is Z Hotels Management Ltd (company number 07039141 and VAT number 991686854).

 

PRICING

All prices shown online are per room per night (unless otherwise stated).  Prices are subject to Value Added Tax at the current prevailing rate.

Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, any food and beverage consumed at the Z Cafe).

The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.

 

AVAILABILITY

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

 

CHILDREN

Children under the age of 5 can stay free of charge at any of our hotels when sharing a room with a paying adult (where a suitable room is available). Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer.

Please contact the hotel directly for more information relating to bookings with children.

 

GUESTS WITH IMPAIRED MOBILITY

Z Hotels endeavours to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include wheelchair adapted bathrooms, ramps and lifts in public areas. Guides dogs are welcome in all our hotels. Please check with your chosen hotel if you have any special requirements. We will do our best to accommodate your wishes.

SMOKING POLICY

Please note that ALL Z rooms and public areas are NON-SMOKING (£100 fine applies)

 

PETS

Pets are not permitted at any of other hotels, with the exception of guide dogs.

 

CAR PARKING

For information on parking availability and charges, please contact the hotel directly.

 

ARRIVAL AND DEPARTURE

Hotel rooms are available from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

Your room will be held for your arrival until 11.00am the morning following the first night of your reservation.

In the event of a non-arrival, we reserve the right to re-sell the room after 4pm the day following the first night of your reservation.

 

ROOM TYPES

Z Hotels rooms vary by type and have slight variations within a room type. During the booking process, should the one you require not be available, then an alternate will be displayed. Please ensure that your booking reflects your requirement.

 

DEPOSITS AND PRE-PAYMENTS

Deposits and pre-payments are required for all of the rates featured online. Payment is taken from your credit or debit card at the time of booking (or shortly thereafter). See 'Cancellations and Amendments' below for details on cancellations.

Important: for reservations made for the same day of arrival, a valid credit card and photo identification will be required prior to check-in.

 

CANCELLATIONS AND AMENDMENTS

All cancellations and amendments must be made in accordance with our cancellation terms.

London hotels:
Guests booking rooms on Best Flexible Rate must notify our reservation team or the hotel of any cancellations by 3pm local time seven days prior to arrival. Cancellations after that time are non-refundable and non-transferable.

Glasgow and Liverpool hotels:
Guests booking rooms on Best Flexible Rate must notify our reservation team or the hotel of any cancellations by 3pm local time two days prior to arrival. Cancellations after that time are non-refundable and non-transferable.

All rooms booked on Advanced Purchase Rate are non-refundable and non-transferable at any time after the booking is made.

After check-in, the remaining part of all guest reservations is non-transferable and non-refundable.

Where a cancellation is not made in accordance with our cancellation terms, the payment taken as your deposit is forfeited and is not refundable.

 

REQUESTS

Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

- accept the changed arrangements as notified; or 

- make alternative arrangements with us; or 

- cancel your reservation and receive a full refund of any monies which you have paid to us in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

 

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.

Problems which cannot be resolved there and then should be notified by email to bev@thezhotels.com

 

GENERAL INFORMATION

We are responsible for losses you suffer as a result of Z Hotels breaching the Terms & Conditions if the losses are a foreseeable consequence of Z Hotels breach and no more than three times the fee payable in respect of your stay. Losses are foreseeable where you and/or Z Hotels could contemplate them at the time our agreement was formed. Z Hotels is not responsible for indirect losses that are not foreseeable by you or Z Hotels (such as loss of profits or loss of opportunity).

Whilst we make every effort to ensure that the material contained on the Z Hotels website is accurate, we do not warrant or represent its accuracy and disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website.

We may retain your credit or debit card details and you consent to us debiting such amounts for which you are responsbile as a result of any damage caused to your Z Hotels room by you during your stay. These amounts may be debited from your card without prior notification.

We shall have no responsbility for any property left in or damaged as a result of being in your Z Hotels room during your stay.

The laws of England and Wales shall apply to the Z Hotels website and the Terms and Conditions and court proceedings relating thereto may only be commenced in England and Wales.

 

DATA PROTECTION

Personal Information We Collect

We will collect all personal information which you provide. This personal information may include: your contact information; information related to your reservation, stay or visit to a property; participation in a membership or loyalty program; any personal characteristics used to make the booking; travel history; payment information; guest preferences; marketing and communication preferences; and other types of information that you choose to provide to us or that we may obtain from third parties.

In addition we collect other personal information in certain cases, such as:

Surveys: We may request demographic data or other personal information in customer surveys.

On-property Collection: We may also use closed circuit television and other security measures at our properties that may capture or record images of guests, visitors in public areas and information related to your location while on our properties via keycards and other technologies. We may also use other technologies that record sound or video to protect our staff.

Social Media: If you choose to participate in Z Hotels-sponsored social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. You should understand that you may be subject to the terms and conditions and any privacy policies of the social media site and that Z Hotels is not responsible for your activities on social media sites.

Use of Personal Information Collected About You 

We use your personal information to provide the services you request from Z Hotels, or which are part of a purchase you have made. We also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, and to conduct surveys, and other contests. We may provide these communications online, via email, telephone, mobile/text messaging (including SMS and MMS) and postal mail.

How We Share Personal Information

Z Hotels may disclose personal information in order to: (i) comply with applicable laws, (ii) respond to governmental inquiries or requests from public authorities, (iii) comply with valid legal process, (iv) protect the rights, privacy, safety or property of Z Hotels, site visitors, guests, employees or the public, (v) permit us to pursue available remedies or limit the damages that we may sustain, (vi) enforce our websites' terms and conditions, and (vii) respond to an emergency.

TRADE MARKS

The material on the Z Hotels website is the copyright of Z Hotels. You may download or use the material on the website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Z Hotels' express permission.

The trade marks used on thezhotels.com website are owned by Z Hotels ZHH Ltd.