FAQs

Your questions answered

Need answers? Some questions come up again and again so we’ve made a list. You should find all the information you want here, but if there’s anything else, please get in touch. 

 

ROOMS

  1. How large is a Z bedroom and what is included?

    They are small but perfectly formed, luxury rooms (they are works of genius; you’ll wonder why you’ve ever bothered spending more on space before). The smallest bedrooms start from 8m2 (85ft2). Our typical bedrooms are 10-12m2 (110-130ft2). That’s around half the size of a traditional bedroom.

  2. What will I find in the room?

    A bespoke hand-crafted bed (see naturalmat.co.uk). In-room entertainment (Samsung HDTVs with Sky & BT Sports). An en-suite shower room with complimentary toiletries. Storage under the bed and hanging space. Individual controlled air-conditioning. Free wifi, of course.

  3. What won’t I find?

    No phones. No minibars. No safes. (For any valuables, ask reception if they are able to store safely for you). See? Everything and all you need, right where you need it.

  4. What if I want to stay longer than one or two nights? Does Z have larger bedrooms to suit?

    Absolutely. Z Hotels at Gloucester Place offers a Z King and Z Junior Suite with 20-30sq/m (210-320sq/ft). Both have wardrobes. And the Junior Suite has a seating area. Enough space to put your feet up and make yourself at home.

  5. Do any Z rooms have twin beds?

    No twin bedrooms, doubles only.

  6. We’re travelling with young children. Is there a Z room big enough for us?

    Yes there is. Z Shoreditch and Z City have new family rooms for four with queen or double bunk beds. There are separate stairs to the top tier. And each level gets its own HD SmartTV with games, apps, internet, Sky and BT Sports.

  7. What if I need a cot or rollaway bed?

    We do have a limited number. Just call us before you book and we’ll see if we can get hold of one for you.

  8. Is every bedroom a room with a view?

    You can admire the city from the majority of Z rooms. But we have some windowless rooms called Z Inside (for example Z Inside Double and Z Inside Queen). They have everything that a standard Z room has, just without the window. And they come at a lower rate to reflect this.

  9. Do you have rooms in the lower ground floor of Z hotels?

    Yes. With the exception of Liverpool, Glasgow and Soho. And all with the same high standards and features you’d expect from Z Hotels.

  10. I’ve read that there’s little privacy between the bedroom and the en-suite shower room. Is that correct?

    A frosted glass partition between the bedroom and shower room gives you an element of privacy.

  11. Do you allow smoking in the rooms?

    No. Rooms and floors are non-smoking, non-vaping and non-e cigs, too. That way, we keep the air fresh for everyone.

  12. Can I open the window in my room?

    Only slightly, in accordance with health and safety guidelines. Need to cool off? All rooms come with individually controlled air conditioning.

  13. Do you have any interconnecting rooms?

    No, we don’t. But if you’re travelling with friends and would like to be neighbours, then just ask. If we have availability, we can put you near each other.

GENERAL

  1. Can I book a Z room cheaper on another site?

    Never. We like equality in our pricing. You get like-for-like bedroom prices in all our hotels. And they’re the same price on hotel booking sites, too.

  2. Do your room prices vary through the year?

    Yes, depending on demand and season. You’ll get the cheapest rates the more in advance you book. The early bird gets the Z worm, so to speak.

  3. Can I eat at Z hotels?

    If it’s breakfast or a light bite you’re after, each Z hotel has a café that offers guests continental breakfast. And if you get peckish, salads and paninis are available throughout the day.

    However, if you want to spoil yourselves, book a Z Club room at Gloucester Place and drinks, snacks, afternoon tea and cocktails will all be included in the price.

    Guests at Z City get direct access to the Zest café next door. It opens at 6.30am for breakfast and boasts scrambled egg dishes from around the world (pre-purchase at the same time as booking). Right up until 11.30pm, you can order specialities such as lobster brioche and seasonal hot dishes such as Thai green chicken curry.

     

  4. Is there lots to see and do near Z hotels?

    Absolutely. For Z hotels, brilliant locations are part of our DNA. They’re all in prime spots, bang in the middle of lively city neighbourhoods with an exciting choice of bars, restaurants and entertainment on the doorstep.

  5. Any more Z Hotels in the pipeline?

    Yes, exciting times ahead. We can’t reveal too much about them yet but keep checking our website for details of Z Trafalgar Square and Z Holborn, opening soon.

  6. Do you have accessible rooms and wheelchair access?

    All Z Hotels have accessible (DDA compliant) rooms and wheelchair access, except for Z Gloucester Place. Due to it having listed building status, it wasn’t possible to adapt the hotel to include wheelchair access.

  7. What time is check-in and check-out?

    Check-in at 3pm. Check-out at 11am. If you need a late checkout, just ask. Depending on availability that day, we’ll try and accommodate you for an extra cost.

  8. What is Z Membership?

    It’s a thank you for being our loyal guest. If you’re a returning guest, you can open a member’s account that rewards you with a 7.5% discount on bookings. Ask hotel staff about Z Membership. Forgotten your username or password? Contact us

  9. Do you have a concierge service?

    You’ll find our receptions open 24 hours so there’s always someone there to help.

  10. Can I book a meeting room in the hotel?

    We don’t have private meeting rooms in Z Hotels (we thought we’d give you more great bedrooms instead). But you can use the Z Café for a more informal meeting. It’s open 24 hours.

  11. Can I bring my pet to a Z Hotel?

    Sorry, we only allow assistance dogs. But we have wifi – you can Skype if you’re missing them!